Compassion and Empathetic response – this is the third in the series of four aspects of Prof Michael West’s Compassionate Leadership.

So what is empathetic response?

The difference between the most commonly used meanings of these two terms is: Sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters. Empathy is putting yourself in the shoes of another.

Or another way – In general, ‘sympathy’ is when you share the feelings of another (usually over a cuppa or glass of wine and also put your perspective and issues in the conversation- maybe even tell the person what to do). While ’empathy’ is when you understand the feelings of another but do not necessarily share them. You let them discuss what is happening to them, from their point of view. No saying “oh yes that happened to me and then I did ….” or “well what you need to do is…”. Just being there and really putting yourself in their situation and so you can see it with their eyes.

Empathy allows you to acknowledge the feelings the other has and support them without judgement.

It can be more tricky than you may think!

It also does not need to take a lot of time.

A five minute corridor conversation can mean all the difference to the other.

Interestingly, from my observations, it also lifts the person empathising as well.

Win- Win!

Now its your turn!

Why not have a go and see what happens for you and how did your colleague react to your active listening?

Let me know, I’d be very interested to hear, The Professionals Coach

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